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Guest Experience Coordinator at Johari Rotana

 

💼 Career Opportunity: Guest Experience Coordinator

🏨 Employer: Johari Rotana
📍 Location: Dar es Salaam, Tanzania
🔗 Click here to apply


📝 Position Summary

Johari Rotana is looking for a passionate and energetic Guest Experience Coordinator to join our Front Office team. In this pivotal role, you will serve as the link between guests and hotel operations—ensuring smooth check-ins, delightful stays, and seamless departures. You’ll be the face of guest satisfaction, creating unforgettable experiences.


🔑 Key Responsibilities

  • Act as a liaison between Front Office, Guest Services, and operational departments to streamline communication and service delivery.
  • Handle guest inquiries and resolve complaints promptly and professionally.
  • Oversee room assignment processes to meet guest expectations before arrival.
  • Monitor group arrivals, billing accuracy, and departure procedures.
  • Support room control and ensure revenue practices align with hotel policies.
  • Audit guest registration and financial records in compliance with hotel and government standards.
  • Assist the Guest Services team at the lobby during peak hours or events.
  • Follow all health, safety, and emergency procedures, promoting a secure environment.
  • Promote sustainability and eco-conscious hotel operations.


🎓 Requirements & Qualifications

  • Degree or diploma in Hospitality Management or related field.
  • Prior experience in Front Office operations in a 4- or 5-star hotel environment.
  • Strong communication and interpersonal skills.
  • Fluent in English (additional languages are a plus).
  • Proficient in Opera and other hotel management systems.


🌟 Key Competencies

  • Guest-centric mindset and problem-solving attitude.
  • High level of responsibility and professionalism.
  • Team-oriented and thrives in multicultural settings.
  • Adaptability in fast-paced, high-pressure situations.


🚀 Why Join Us?

At Johari Rotana, we don't just offer a job—we offer a platform to grow. Be part of a passionate team that delivers world-class service and creates meaningful moments for every guest.


✉️ How to Apply

👉 CLICK HERE TO APPLY
Only shortlisted candidates will be contacted.

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