💼 Career Opportunity: Guest Experience Coordinator
🏨 Employer: Johari Rotana
📍 Location: Dar es Salaam, Tanzania
🔗 Click here to apply
📝 Position Summary
Johari Rotana is looking for a passionate and energetic Guest Experience Coordinator to join our Front Office team. In this pivotal role, you will serve as the link between guests and hotel operations—ensuring smooth check-ins, delightful stays, and seamless departures. You’ll be the face of guest satisfaction, creating unforgettable experiences.
🔑 Key Responsibilities
- Act as a liaison between Front Office, Guest Services, and operational departments to streamline communication and service delivery.
- Handle guest inquiries and resolve complaints promptly and professionally.
- Oversee room assignment processes to meet guest expectations before arrival.
- Monitor group arrivals, billing accuracy, and departure procedures.
- Support room control and ensure revenue practices align with hotel policies.
- Audit guest registration and financial records in compliance with hotel and government standards.
- Assist the Guest Services team at the lobby during peak hours or events.
- Follow all health, safety, and emergency procedures, promoting a secure environment.
- Promote sustainability and eco-conscious hotel operations.
🎓 Requirements & Qualifications
- Degree or diploma in Hospitality Management or related field.
- Prior experience in Front Office operations in a 4- or 5-star hotel environment.
- Strong communication and interpersonal skills.
- Fluent in English (additional languages are a plus).
- Proficient in Opera and other hotel management systems.
🌟 Key Competencies
- Guest-centric mindset and problem-solving attitude.
- High level of responsibility and professionalism.
- Team-oriented and thrives in multicultural settings.
- Adaptability in fast-paced, high-pressure situations.
🚀 Why Join Us?
At Johari Rotana, we don't just offer a job—we offer a platform to grow. Be part of a passionate team that delivers world-class service and creates meaningful moments for every guest.
✉️ How to Apply
👉 CLICK HERE TO APPLY
Only shortlisted candidates will be contacted.
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